Contact
We answer everything that arrives at the address below. There is no phone line and no chat widget — one inbox, read by the people who build Steady.
support+glp@llabs.top
We aim to reply within one business day.
Who you are contacting
Nexa Labs, LLC
30 North Gould Street, Ste N, Sheridan, WY 82801, United States
What to send where
| If you want to… | Then |
|---|---|
| Ask about a charge, a receipt, or a card statement entry | Email us. We are the seller, we hold the payment record, and we can refund or explain it. The entry on your statement is our business name, not the name of the app. |
| Cancel your subscription | Use the link in any email you have had about the subscription, which opens your subscription page, or email us from the address you bought with and we will action it and confirm. |
| Request a refund | See the Refund & Cancellation Policy, then email us. We refund your first payment in full if you ask within 30 days of the charge and have not yet unlocked your purchase in the app. |
| Get a copy of your data, correct it, or have it deleted | Email us from the address you bought with and we will find your purchase. If you never bought anything, and never opened the checkout, the address you typed stayed in your browser and never reached us — send your unlock link instead. See the Privacy Notice. |
| Report something broken, or ask how Steady works | Email us. Tell us the device and what you were doing. |
What we cannot help with
Steady is a tracking and calculation tool, not a medical service. We cannot advise you on your medication, your dose, or your treatment, and we will not try to. Those questions belong with your prescriber or your pharmacist. If you feel unwell, seek medical help rather than emailing us.